Privacy Policy

Privacy Policy

By Using Our Website You Accept Our Privacy Policy

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested via a pop-up banner when you first enter Our Website. 

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this Website, www.rocks-off.com (Website) and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and your rights under the law.

You must be at least 18 years of age to use Our Website. By using Our Website, you represent and warrant that you are at least 18 years of age.

 

The following documents also apply to your use of Our Website:

• Our Cookie Policy, available at www.rocks-off.com/pages/cookie-policy. This is also referred to below in Parts 6,7,12 and 14.
• If you purchase goods from Us, Our Terms and Conditions of Sale, available at        www.rocks-off.com/pages/sale-terms-and-conditions.

 

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

 

“Account”	an account required to access and/or use certain areas and features of Our Website;
“Cookie”	means a small text file placed on your computer or device by Our Website when you visit certain parts of Our Website and/or when you use certain features of Our Website. Details of the Cookies used by Our Website are set out in Part 14, below; and
“We/Us/Our”	Rocks Off Limited

2. Who We Are

Our Website is operated by Rocks Off Limited. We are a limited company registered in England and Wales with company number 04763811. Our registered office address is 63 Broad Green, Wellingborough, Northamptonshire, NN8 4LQ and Our main trading address is Rocks Off Limited, Unit C, Northfield Point, Cunliffe Drive, Northfield Avenue, Kettering, NN16 9QJ.

 

VAT number: 823 5183 39.

If you have any questions about this Privacy Policy or Our privacy practices, please contact Our DPO in the following ways:

Data Protection Officer: Martyn Payne.

Telephone number: 01536 527292

Postal address: Unit C, Cunliffe Drive, Northfield Point, Northfield Avenue, Kettering, NN16 9QJ.

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact Us in the first instance.

 

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Website. Our Website may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

 

4. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. It does not include data where the identity has been removed (anonymous data).

 

5. What Are Your Rights?

Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:

2. The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact Us to find out more or to ask any questions using the details in Part 2.
3. The right to access the personal data We hold about you. Part 13 will tell you how to do this.
4. The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete. Please contact Us using the details in Part 2 to find out more.
5. The right to be forgotten, i.e. the right to ask Us to delete or otherwise dispose of any of your personal data that We hold. Please contact Us using the details in Part 2 to find out more.
6. The right to restrict (i.e. prevent) the processing of your personal data.
7. The right to object to Us using your personal data for a particular purpose or purposes.
8. The right to withdraw consent. This means that, if We are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
9. The right to data portability. This means that, if you have provided personal data to Us directly, We are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.
10. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about Our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 2.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep Us informed as long as We have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 2.

 

6. What Data Do We Collect and How?

Depending upon your use of Our Website, We may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about Our use of Cookies and similar technologies and Our Cookie Policy. We do not collect any personal data relating to children.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, We may aggregate your Usage Data to calculate the percentage of users accessing a specific feature of Our Website. However, if We combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, We treat the combined data as personal data which will be used in accordance with this Privacy Policy.

 

 

Data Collected	How We Collect the Data
Identity Data including first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.	During checkout.
Contact Data including billing address, delivery address, email address and telephone numbers.	During checkout.
Payment Data including bank account and payment card details.	During checkout.
Profile Data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.	Shopify platform.
Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Our Website.	Shopify platform and Google Analytics.
Transaction Data including details about payments to and from you and other details of products and services you have purchased from Us.	Shopify platform.
Usage Data including information about how you use Our Website, products and services.	Google Analytics.
Marketing and Communication Data including your preferences in receiving marketing from Us and Our third parties and your communication preferences.	This is collected on our website where a customer opts in to sign up for marketing.

 

7. How Do We Use Your Personal Data?

Under the Data Protection Legislation, We must always have a lawful basis for using personal data. The following table describes how We may use your personal data, and Our lawful bases for doing so:

 

What We Do	What Data We Use	Our Lawful Basis
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you.
To process your order and deliver your goods including: (a) Manage payments, fees and charges. (b) Collect and recover money owed to Us.	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you. (b) Necessary for Our legitimate interests (to recover debts due to Us).
To manage Our relationship with you which will include: (a) Notifying you about changes to Our terms or Privacy Policy. (b) Asking you to leave a review or take a survey.	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for Our legitimate interests (to keep Our records updated and to study how customers use Our goods/services).
To enable you to partake in a prize draw, competition or complete a survey.	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you. (b) Necessary for Our legitimate interests (to study how customers use Our goods, to develop them and grow Our business).
To administer and protect Our business and Our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).	(a) Identity (b) Contact (c) Technical	(a) Necessary for Our legitimate interests (for running Our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). (b) Necessary to comply with a legal obligation.
To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising We serve to you.	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for Our legitimate interests (to study how customers use Our goods, to develop them, to grow Our business and to inform Our marketing strategy).
To use data analytics to improve Our Website, products/services, marketing, customer relationships and experiences.	(a) Technical (b) Usage	Necessary for Our legitimate interests (to define types of customers for Our goods to keep Our Website updated and relevant, to develop Our business and to inform Our marketing strategy).
To make suggestions and recommendations to you about goods that may be of interest to you.	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for Our legitimate interests (to develop Our goods and grow Our business).
To register you as a new customer.	(a) Identity (b) Contact	Performance of a contract with you.
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to Us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you. (b) Necessary for Our legitimate interests (to recover debts due to Us).
To manage Our relationship with you which will include: (a) Notifying you about changes to Our terms or Privacy Policy. (b) Asking you to leave a review or take a survey.	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for Our legitimate interests (to keep Our records updated and to study how customers use Our goods).
To enable you to partake in a prize draw, competition or complete a survey.	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you. (b) Necessary for Our legitimate interests (to study how customers use Our goods, to develop them and grow Our business).

 

With your permission and/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message, post with information, news, and offers on Our goods. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

Third Parties whose content appears on Our Website may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that We do not control the activities of such third parties, nor the data that they collect and use themselves, and We advise you to check the privacy policies of any such third parties.

We use different methods to collect data from and about you including through:

• Direct interactions. You may give Us your Identity, Contact and Financial Data by filling in forms or by corresponding with Us by post, phone, email or otherwise. This includes personal data you provide when you:
• Buy Our goods;
• create an account on Our Website;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give Us feedback or contact Us.
• Automated technologies or interactions. As you interact with Our Website, We will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see Our Cookie Policy for further details.
• Third parties. We will receive personal data about you from various third parties as set out below:

Technical Data from the following parties:

• analytics providers such as Google based outside the UK;
• advertising networks based in and outside the UK.
• search information providers Google products based outside the U

• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

We will only use your personal data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If We do use your personal data in this way and you wish Us to explain how the new purpose is compatible with the original, please contact Us using the details in Part 2.

If We need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, We will inform you and explain the legal basis which allows Us to do so.

In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

 

8. How Long Will We Keep Your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

 

Type of Data	How Long We Keep It
Identity Data including first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.	For as long as the website is live.
Contact Data including billing address, delivery address, email address and telephone numbers.	The lifetime of the store and until the customer requests deletion.
Payment Data including payment type and last 4 digits of the payment card used.	The lifetime of the store and until the customer requests deletion.
Profile Data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.	The lifetime of the store and until the customer requests deletion.
Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Our Website.	14 months.
Transaction Data including details about payments to and from you and other details of products and services you have purchased from Us.	The lifetime of the store and until the customer requests deletion.
Usage Data including information about how you use Our Website, products and services.	Until customer requests deletion.
Marketing and Communication Data including your preferences in receiving marketing from Us and Our third parties and your communication preferences.	The lifetime of the store and until the customer requests deletion.

 

9. How and Where Do We Store or Transfer Your Personal Data?

We will store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

We will store some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.

For further information, please refer to the ICO (Information Commissioner's Office (ICO))

 

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

 

10. Do We Share Your Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If We sell, transfer, or merge parts of Our business, your personal data may be transferred to a third party. Any new owner of Our business may continue to use your personal data in the same way(s) that We have used it, as specified in this Privacy Policy.

In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with the following third parties to supply the goods.

 

Recipient	Activity Carried Out	Sector	Location
UPS	Delivery Service	Courier	UK

 

If any of your personal data is shared with a third party, as described above, We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, Our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the UK, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

 

11. How Can You Control Your Personal Data
    11.1.  In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Website, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails or by contacting us using the Contact Tools, at the point of providing your details and by managing your Account).

 

12. Can You Withhold Information?

You may access Our Website without providing any personal data at all. However, to use all features and functions available on Our Website you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see Part 14 and Our Cookie Policy.

 

13. How Can You Access Your Personal Data?

If you want to know what personal data We have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the Data Protection Officer whose email and postal address are set out in Part 2 above. We may need to request specific information from you to help Us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up Our response.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.

 

14. How Do We Use Cookies?

Our Website may place and access certain Cookies on your computer or device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of Our Website may become inaccessible or not function properly. For more information about the cookies We use, please see Our Cookie Policy.

 

15. How Do You Contact Us?

To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the contact details for Data Protection Officer as set out in Part 2 above.

 

16. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Website following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 15^th December 2023.  

 

December 2023.